Tessera

Support desk for MSPs

Run support for every client from one queue.

Tessera is a multi-tenant help desk. Each ticket is checked against the client and the device it is about, SLA timers run per priority, and every client gets their own branded portal.

Open the appHow it works
app.tessera.dev/app/tickets
OpenNeeds reply1
Whole print fleet is down, dispatch is stoppedOutage since the weekend, drivers blocked, no workaroundurgent
Duplex jams on every job, 3rd floorBoth 3rd-floor units affected on KYO-4820-A1high
March invoice is roughly double our usualBilling query, wants it reviewed before payingmedium
New starter needs a mailbox by MondayProvisioning request with a deadlinelow
Just wanted to say the tech was greatPositive feedback, no action neededlow

A preview of the ticket queue. The live app shows your own data.

How it works

01

One queue, every client

Tickets from all your managed companies land in a single queue, scoped by org. Nobody sees another client's data.

02

A review that knows the device

On arrival, a model looks up the contact and the asset the ticket is about, sets a category and priority, and drafts a reply.

03

SLA and a client portal

First-response and resolution timers per priority. Each client gets a portal with their own logo to raise and track tickets.

AI reviewTKT-00291

Business-stopping outage: the whole print fleet at Coastal Logistics has been down since the weekend and drivers are blocked.

urgenttechnicalneeds a human
Draft reply — Hi Tom, I've raised this as urgent and booked an engineer for this afternoon. In the meantime the backup unit on the ground floor is clear for print jobs.

Under the hood

Multi-tenancy
Postgres with Row-Level Security scoped to org membership
Schema
Drizzle ORM, versioned migrations
App
Next.js 15, React 19, Server Actions
AI
Groq: the ticket, its contact and its devices in one structured call
Jobs
Inngest for the review, draft rewrites and the SLA sweep
Billing
Stripe, metered on real model cost